Which delivery options can I choose?
When ordering, you can choose from the following delivery options:
As soon as your order has been sent, you will receive a confirmation email with a tracking code.
Orders over €30 will be delivered free of charge within the Netherlands.
Do you deliver abroad?
We ship to countries within Europe. The delivery charges will automatically be calculated at the checkout. Countries outside Europe must send a special request to us by email. If possible, we will request a quote for the delivery costs from our delivery partner.
Which courier will deliver my package?
Deliveries within the Netherlands are handled by DHL. Deliveries outside the Netherlands are normally handled by DPD. The shipment will be sporadically shipped with UPS. Can I have the package delivered to another address? Yes. When filling in your delivery address, you can fill in another address to which you want to send the order. The invoice for the order will be sent to the email address filled in at the invoice details. Is it possible to pick up the order? Unfortunately it is not possible to pick up your order.
It looks like my order has been delivered, but I did not receive anything. What now?
With the Track & Trace information you can see where your order is at the moment. The package may have been delivered to the neighbours or laid down in an alternative place around the house (applicable if you have indicated this by the delivery service).
Can not find the package? Please contact our customer service and we will try to help you as best we can.
Do I have to pay custom duties and taxes if my order is shipped outside the European Union?
International shipments, outside the European Union, may be subject to import taxes, duties and custom fees. These are levied once your package reaches the country of destination and are the responsibility of the recipient.